You, our customers, are very important to us and we continually strive to bring innovative merchandise with the exceptionally high quality you have come to expect from us.
KROGER BARNEY RETURN POLICY
Returns are accepted for new, unused, and unwashed merchandise within 30 days of order delivery for a full refund on merchandise; shipping and handling charges excluded. If merchandise is damaged during the shipping process, please contact us directly within 10 business days of order delivery for replacement of damaged goods.
Easy returns or exchanges
If you are not 100% satisfied with your purchase for any reason, you can return it within 30 days.
To initiate your return or exchange you will need to work with your store manager to return your merchandise to the Divisional Office. The Divisional Office will then get the merchandise back to use for a refund or exchange. This process could take up too 10 business days so please be patient.